Shipping policy

HOW WILL MY ORDER BE SHIPPED?
BoxoUSA offers both Ground and Freight shipping options:

Ground Shipping: This option applies to small parcels that meet the size and weight requirements for UPS Ground or USPS Priority Mail. BoxoUSA offers **Free Shipping** on Ground-eligible orders with a net sales value of $750 or more, valid only within the continental United States and DC. Net Sales refer to the total value of UPS Ground-eligible products in your cart before discounts and taxes are applied. If you prefer faster delivery, you may choose to pay for expedited shipping at checkout. Please note that USPS is the only carrier able to deliver to a PO Box.

Freight Shipping: For large products that are too big to ship via UPS Ground or USPS, such as large rolling toolboxes, countertops, and OSM, BoxoUSA uses a freight carrier. Freight shipping is charged at a flat rate per pallet based on the distance from BoxoUSA HQ in Irvine, CA 92606. The shipping zones and corresponding rates are determined by the driving distance calculated using the Google Maps API, from BoxoUSA to the destination address:

Zone 1 (0.00 - 150.99 miles): $200 per pallet
Zone 2 (151.00 - 300.99 miles): $325 per pallet
Zone 3 (301.00 - 600.99 miles): $350 per pallet
Zone 4 (601.00 - 1,000.99 miles): $475 per pallet
Zone 5 (1,001.00 - 1,400.99 miles): $500 per pallet
Zone 6 (1,401.00 - 1,800.99 miles): $575 per pallet
Zone 7 (1,801.00 - 2,500.99 miles): $600 per pallet
Zone 8 (2,501+ miles): $675 per pallet

If your order contains a mixture of Freight and Ground-eligible products, the order will default to Freight, and no additional Ground shipping charges will be applied. For freight shipping to Alaska or Hawaii, please contact us for a quote. Freight orders cannot be delivered to a PO Box.

INTERNATIONAL & CANADA SHIPPING

Ground Shipping to Canada(UPS-Eligible Orders):
BoxoUSA ships select UPS-eligible orders to Canada. Customers are responsible for all applicable customs fees, duties, taxes, and brokerage charges imposed by Canadian authorities or the carrier. These fees are not included in shipping charges and are collected separately by the carrier or customs agency. BoxoUSA does not have control over these charges and cannot estimate them in advance.

Freight Shipping to Canada:
Freight orders shipping to Canada are not available for checkout without a custom quote. If your order contains freight-only or mixed freight items and is shipping to Canada, please contact BoxoUSA to request a freight quote. All customs fees, duties, taxes, and brokerage charges for freight shipments to Canada remain the responsibility of the customer.

CAN I DESIGNATE A CARRIER FOR MY ORDER?
BoxoUSA understands that some regions may require special handling, or certain carriers may provide better service in your area. We provide a comment area during the order process where you can add shipping comments and requests. However, BoxoUSA reserves the right to use the carrier of our choice. If "Signature Required" is selected on your shipping method and you miss your delivery window, BoxoUSA is not responsible for additional shipping charges.

HOW DO I PROCESS A RETURN?
To qualify for a return, all products require a Return Authorization Number (RMA) prior to being returned. The items must be 100% complete, in the same condition as when sold, and in the original packaging as provided by BoxoUSA. All packing materials, accessories, and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. Any products that have been modified and/or customized per the customer's specification will not be returnable. All cancellations and returns after the order has shipped will be inspected and subject to a 20% restocking fee and return shipping costs. Items returned without an RMA number will be denied and returned to the sender.

Please contact our customer service department at 714-499-9918 or email us at customerservice@boxousa.com for additional assistance.

WHAT DO I DO IF MY PACKAGE IS RECEIVED DAMAGED?
If you or a representative are physically present to receive the package or freight shipment, please inspect the items before the carrier leaves. If damage is found, you must note the damage on the freight invoice before the carrier departs. Freight carriers are responsible for any damage during transit and will settle claims directly with you.

Contact BoxoUSA at customerservice@boxousa.com or call our customer service department for further assistance.

WILL HOLIDAYS AFFECT MY SHIPPING?
Please note that shipping delivery times may vary during holiday seasons.

Shipping Policy Updated 6/9/2026