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Shipping & Returns
HOW WILL MY ORDER BE SHIPPED?
Orders are processed within 2 business days once placed, excluding weekends and holidays. Boxo USA uses USPS, UPS & FedEx for items meeting their size & weight requirements. Large Packages and Tool Storage will be shipped by freight carrier selected by Boxo USA.
CAN I DESIGNATE A CARRIER FOR MY ORDER?
Boxo USA understands some regions require special handling or some carriers provide better service in your area. BOXOusa provides a comment area in the order process where you can add shipping comments and requests. BOXOusa reserves the right to use the carrier of their choice.
HOW DO I PROCESS A RETURN?
To qualify for return, all products require a Return Authorization Number (RMA) prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by BOXO USA. All packing materials, accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. Any products that have been modified and/or customized per customer's specification will not be returnable items. All cancellations and returns after the order has shipped will be inspected and subject to a 20% restocking fee and return shipping costs. Buyer's remorse returns will be honored within 10 days of delivery minus the 20% restocking fee and return shipping costs. Items returned without an RMA number will be denied and returned back to the sender.
Please contact our customer service department at 714-499-9984 or email us at email@example.com for additional assistance.
WHAT DO I DO IF MY PACKAGE IS RECEIVED DAMAGED?
IMPORTANT: If you or a representative are physically there to receive the package or freight shipment INSPECT the items before the carrier leaves. If damage is found you must note the damage on the freight invoice before the carrier leaves. Freight carriers are responsible for carrier damage & will settle the claim with you direct. Contact Boxo USA at: firstname.lastname@example.org or call our customer service department.