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HAND CARRY TOOLBOX SALE | 15% OFF HAND CARRY BOXES AND ACCESSORIES WITH CODE: HANDCARRY15
HAND CARRY TOOLBOX SALE | 15% OFF HAND CARRY BOXES AND ACCESSORIES WITH CODE: HANDCARRY15

Returns and refund Policy

RETURNS PROCESS

To qualify for return, all products require a Return Authorization Number (RMA) prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by BoxoUSA. All packing materials, accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. Any products that have been modified and/or customized per customer's specification will not be returnable items. All cancellations and returns after the order has shipped will be inspected and subject to a 20% restocking fee and return shipping costs. Any approved returns not due to damage or defect will be Items returned without an RMA number will be denied and returned back to the sender. 

Please contact our customer service department at 714-499-9984 or email us at customerservice@boxousa.com for additional assistance.


REFUND AND RETURN POLICY

BoxoUSA has a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@boxousa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@boxousa.com.


DAMAGES AND ISSUES

All packages need to be inspected at the time of delivery. Please notify us of any damages and/or any issues with your shipment within three (3) days. Please reach out to our customerservice@boxousa.com team for further assistance.


EXCEPTIONS AND NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  • Customer Service Hours:
    Monday - Friday
    9:00am - 5:00pm PST
  • Address:
    16912 Von Karman Ave.
    Unit B
    Irvine, CA 92606