Shipping & Returns

  1. How will my order be shipped?
  2. Can I designate a carrier for my order?
  3. Is freight free?
  4. How do I process a Return?
  5. What do I do if my package is received damaged?
  6. Will holidays affect my shipping?

Q: How will my order be shipped?

Boxo USA uses USPS, UPS & FedEx for items meeting their size & weight requirements. Large Packages and Tool Storage will be shipped by freight carrier selected by Boxo USA

Q: Can I designate a carrier for my order?

Boxo USA understands some regions require special handling or some carriers provide better service in your area. BOXOusa provides a comment ares in the order process where you can add shipping comments and requests. BOXOusa reserves the right to use the carrier of their choice.

Q: Is freight free?

Orders over $250.00 will receive freight free. This includes Hand Tools and Tool Storage. Orders will be shipped by carriers selected by Boxo USA.

Q: How do I process a Return?

customer-service@boxousa.com or call our customer service department.

Q: What do I do if my package is received damaged?

IMPORTANT: If you or a representative are physically there to receive the package or freight shipment INSPECT the items before the carrier leaves. If damage is found you must note the damage on the freight invoice before the carrier leaves. Freight carriers are responsible for carrier damage & will settle the claim with you direct. Contact Boxo USA at: customer-service@boxousa.com or call our customer service department.

Q: Will holidays affect my shipping?

During the holiday season shipping delivery may vary.